redefining authentic design one rug at a time
 

Customer Satisfaction

Customer Satisfaction
It is a well known fact Customer Satisfaction is a key component to building a successful business.  Customer satisfaction is obtained by offering high quality products at competitive pricing, and providing expert customer service. 
 
Our website is the first tool used by most customers to familiarize themselves with our offerings.  Our website is fully searchable by rug type and size, style and layout and pricing is available by email or phone.  Design savvy professionals are available to help you with your selections, and advise you if needed.  Shipping on Approval is available so the rugs can be viewed in the intended space.  And Lifetime Exchange is available should your taste or interior style change. From start to finish, your complete satisfaction is our goal.
 

Rugs on approval

 
From our many years of experience with interior designers and consumers, we understand that fine rugs need to be viewed in the intended space.  With this in mind we intend to make the process an enjoyable one. Here are three ways that you can try out our rugs:
 
IN HOME PRESENTATION (Greater Los Angeles Area)
 
If you are in the Los Angeles area, we can arrange to deliver rugs to your home and present them to you there at no charge.  You can also keep the rugs for a day or two to see them in various lighting to make sure you are satisfied.
 
SHIPPING ON APPROVAL (Outside Our Delivery Zone, Within the US)
 
For our out of town clientele, we offer SHIPPING ON APPROVAL. After completion of the appropriate paperwork, we will ship one rug (or several rugs) for you to try in your home.  Keep the rugs for a day or two, see them at night with your lighting; see them in daylight with your furnishings.  You will be able to gauge firsthand the quality of the rugs and their compatibility with the room. 
 
If the rugs don’t work for you for any reason, you may return them and no charges will be made to your account.  The process runs so smoothly that many people try again until they find the perfect rug!
 
IN HOME PRESENTATION (Anywhere in the US For Larger Projects)
 
For larger projects we offer an on-site presentation anywhere in the country. We will have our representatives fly out to you and present the rugs at your home. Ask a representative for more details.
 
 

Lifetime Exchange Policy

 
At Woven Accents, we offer a lifetime exchange policy on all antique and vintage rugs purchased from us.  Assuming the rug is in the same condition as it was when purchased, any rug can be returned to us in exchange for credit towards the purchase of another rug of equal or greater value. Ask an associate for more details.